USSD & shortcodes · Short code acquisition & setup
Get your own USSD or SMS short code, without the paperwork headache.
A memorable code makes your service easy to find and trust. We help you choose between a dedicated or shared code, prepare the application and handle the setup with the regulator and the mobile networks.
What’s included
What Short code acquisition & setup covers
- 01
Dedicated vs shared advice
Help choosing between your own code, like *123#, or a branch of a shared one, like *123*45#.
- 02
Application support
Preparing and submitting the documents needed for a short code.
- 03
Network setup
Configuration with Safaricom, Airtel and Telkom so the code works across networks.
- 04
SMS short codes
Codes customers can text to opt in, vote, enter or request information.
- 05
Billing options
Set up as free to the user or charged, depending on your service.
- 06
Go-live testing
Testing on each network before you announce your code.
How it works
Three steps, no jargon.
- 1
Choose
We recommend the right type of code for your budget, timeline and use.
- 2
Apply
We prepare the paperwork and follow up with the regulator and the networks.
- 3
Configure
Once approved, we connect the code to your service and test it on every network.
What you get
- Advice on the right code type for you
- A completed short code application
- Your code configured on the Kenyan networks
- Testing confirmation on each network
A good fit for
- Organisations launching a USSD or SMS service for the first time
- Brands that want a code customers can remember
- Campaigns, competitions and voting that need a text-in number
What’s the difference between a dedicated and a shared code?
A dedicated code, like *123#, belongs to you alone and is easier to remember, but costs more and takes longer to get. A shared code, like *123*45#, uses a sub-menu on an existing code and can be live much sooner.
How long does it take to get a code?
Shared codes can be set up relatively quickly. Dedicated codes need approval from the regulator and each network, which takes longer. We’ll give you a realistic timeline when we start.
Can I start on a shared code and move later?
Yes. Many organisations launch on a shared code, then move to a dedicated one as their service grows.
More USSD & shortcodes services
Overview- Custom USSD app developmentInteractive menu flows tailored to your business needs.
- API & payment integrationConnections to M-Pesa, Airtel Money, databases and third-party systems.
- Secure authenticationPIN protection, OTPs and session control for data safety.
- Usage analyticsReal-time insight into user behaviour and service performance.