WhatsApp API & chatbots · Chatbots
WhatsApp chatbots that answer customers day and night.
A chatbot handles the questions your team answers every day, like prices, opening hours, order status and bookings, instantly and at any hour. When a customer needs a person, it hands the conversation to your team with the details already collected.
What’s included
What Chatbots covers
- 01
Conversation design
Menus and replies written around the questions your customers really ask.
- 02
Quick-reply buttons & lists
Customers tap options instead of typing, so conversations move fast.
- 03
Bookings & orders
Collect appointment requests, orders or enquiries inside the chat.
- 04
Lookups from your systems
Order status, balances or availability pulled live from your database.
- 05
Hand-over to a person
Transfer to your team at any point, with the chat history attached.
- 06
English & Swahili
Replies in the languages your customers prefer.
How it works
Three steps, no jargon.
- 1
Listen
We review your most common customer questions and decide what the bot should handle.
- 2
Build
We design the flows, connect any data sources and test with real scenarios.
- 3
Improve
After launch we review conversations and add answers where customers get stuck.
What you get
- A WhatsApp chatbot on your business number
- Conversation flows for your key questions and tasks
- Hand-over to your team when needed
- A monthly review of what customers ask
A good fit for
- Businesses getting the same questions over and over
- Teams that can’t reply outside working hours
- Restaurants, shops and services taking orders or bookings by chat
Will the chatbot replace my staff?
No. It takes care of repetitive questions so your team can focus on conversations that need a person. Customers can always ask to speak to someone.
Can the chatbot use AI?
Yes, where it helps. We can combine guided menus with AI that answers from your own information, while keeping replies accurate and on-brand.
Can it take M-Pesa payments?
We can connect the chatbot to M-Pesa so customers receive a payment prompt on their phone after confirming an order or booking.